Loan Payments Made Easy with Message Pay!
When it’s time to make your loan payment, we make it easy! With Message Pay, you can make your payment to Chattanooga Federal Employees Credit Union from any external (non-CFECU) account. Using your electronic device of your choosing, you can make the payment in just a few clicks of a mouse or by responding to a text message!
Here’s How it Works:
What you should know:
You will receive a text message informing you of your upcoming loan payment due date and amount due. You can respond to the text message to set up your payment and create your account (for first-time users) or reply “Stop” to opt-out of future messages.
First-time users will be taken to a page that has them verify their identity and set up a 4-digit PIN.
Preferred method of payment: To make a payment, you will need to add your preferred form of payment into the portal. You do this by selecting, “Add New Debit Card or Add New Bank Account” which will prompt you to a secure site to input your information. If done correctly, there will be a message stating ‘Payment Method Success’ and you will be redirected to the payment portal.
Once your account has been successfully verified, you will be directed to the payment portal where you’ll be able to see all of your loans and will also be able to select your preferred payment method.
Member Benefits:
Effective June 1, 2023, if using a debit card, the transaction fee will be $5.99 per payment. If using your checking account number, the transaction fee will be $4.99.
Encrypted information guarantees your information is secure.
Ease of convenience. Payments can be made from any external account via text or website.
Payments accepted from checking accounts, debit cards and savings accounts.
Frequently Asked Questions:
Can I make a payment through my online banking or mobile app?
You can make a payment on your loan through your Chattanooga Federal Employees Credit Union online banking or mobile app. Follow the instructions in online banking to make a payment. There is no fee to make a payment through your Chattanooga Federal ECU account.
Are there ways to avoid paying a transaction fee?
Absolutely! Members can use a variety of payment methods including several automatic payment options as well as Account to Account transfers (A2A) if you are making a payment from an external account. Contact Us and we can help you get everything set up.
You can avoid this fee by:
Setting up a recurring ACH draft that will automatically draft an account at another institution on your due date. The form to request this can be found below.
Transfer the payment from your Chattanooga Federal ECU account.
Set up an external transfer from an account elsewhere through our mobile app. You will be responsible for scheduling the payment each month.
If I opt out of receiving text messages will I still be able to pay my loans online?
Yes, you will have to access the payment portal through our website or online and mobile banking. However, you will not receive any text notifications regarding payment reminders and will not be able to make a payment via text message.
How can I pay my account via text message?
Once you receive a text reminder, you respond “Pay” to the same text. You will be asked to enter your pin to verify your account, once you have completed this process your payment will be complete and you should receive a confirmation text. NOTE: you will have to setup a 4 digit pin and preferred method of payment prior to using text payments if you have not already done so.
Who can I call for more questions about my loan?
Contact Us, we will be glad to assist you any way we can.